Rental Terms & Conditions

Here are the terms and conditions of your rental. 

RENTAL AGREEMENT

  1. CHECK-IN—Check-in is available after 3:00 pm EST and check-out is 9:00 am local time. If you need an earlier check-in or a later check-out, arrangements must be made prior to check-in. Also, you MUST provide your approximate check-in time. Because we are not a hotel, check-in is by appointment only.
  2. PASSPORTS—You must provide copies of your passports prior to entering your rental apartment. This is a requirement of the buildings, and everyone who enters must do this. You can either email them ahead of time or bring copies with you.
  3. SMOKING—This is a non-smoking unit. If we find evidence of smoking inside of the apartment, your entire security deposit will be forfeited. 
  4. PETS—We love pets, but they are NOT permitted at any time without prior approval.
  5. PAYMENT – Reservations are only made with your advance payment.
  6. DAMAGE/SECURITY DEPOSIT – You are staying in a private residence...not a hotel. Please advise us if anything breaks, whether it is through normal wear and tear or an accident... just as you would if you were visiting a dear friend's home. Your security deposit is fully refundable, and will be refunded back to you within 5 business days after check out, provided the following provisions are met:
    1. No damage is done to unit or its contents, beyond normal wear and tear.
    2. All debris, rubbish & discards are placed in garbage cans.
    3. Keys must be left on the kitchen counter and the door locked.
    4. No linens are lost or damaged.
    5. Plumbing works normally.
  7. MAID SERVICE – While linens and towels are included in the unit, daily maid service is not included in the rental rate. Maid service can be scheduled for $50 per day, although getting on the schedule can be difficult during high season.
  8. PEARL CLUB –There is an extra fee to use the Pearl Club, payable directly to the club administration. It is a private club and they reserve the right to change their fees at any time to help defray the extra maintenance costs. All owners and renters must pay this fee. The current price is $100 per week per apartment (for up to 4 people), or $200 per month for long-term renters (for up to 4 people). When using the Pearl Club pool, towels will be provided by the Pearl Club, however these towels must be kept at the Pearl Club. If the towels are brought back to your Casa Bonita rental apartment, you could be charged $8 per towel.
  9. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental fee money, and the party will not be permitted to check-in.  WE DO NOT PERMIT GUESTS BEYOND THE NUMBER CONTRACTED FOR. 
  10. INTERNET POLICY – A password will be provided to you when you arrive. Although we provide free Wi-Fi coverage on the premises, we do not provide tech support, nor are we experts. Should our service go down, we will make all efforts to get the service restored. However, no refunds are provided, as this is beyond our control.
  11. INCLUSIONS—Our rental price includes water, sheets and towels, basic household supplies to get you started, and normal electric usage.
  12. LOCKS—We maintain a master key to all front doors, but we are not on property 100% of the time. If you lock yourself out during your stay and we are not on-property to let you back in—or if you lock yourself out of the lockable master bedroom—you will be responsible for any locksmith charges.
  13. ACTS OF GOD—Panama is a very reliable country when it comes to services such as water and electricity. Plus, it is one of the few countries in the world not prone to natural disasters. However, there are times when things are outside of our control. If any Act of God occurs during your stay—including but not limited to drought, flood, fire, electricity outage, etc.—we cannot refund you for any inconvenience. If your rental apartment is not livable, then we will help you find another comparable rental apartment.
  14. CANCELLATION POLICY—Unlike hotels with many rooms, a cancellation affects us severely.  In accordance with other VRBO property owners, we do not offer refunds.  However, in the spirit of cooperation, we will offer to re-schedule the time if we receive notification within 90 days of your arrival.
 
BY MAKING MY DEPOSIT I AM AGREEING TO ALL TERMS AND CONDITIONS